FAQ's

WHERE ARE YOU LOCATED? We are located in Townsville QLD Australia.

ARE YOUR PRODUCTS TESTED ON ANIMALS?: No we are only stock cruelty-free products and most of our items are also vegan-friendly - if you are unsure about any items please feel free to contact us.

PRE ORDER ITEMS: We have some new stock coming and are taking pre-sale orders for these items - they will be due on the 30th July for round 1 please keep this in mind when ordering

SHIPPING TIMES: We keep all items in stock unless stated we have a standard 2-4 day processing time due to the number of orders if you're needing your items urgently please email us first before ordering.

AFTERPAY ORDERS: All Afterpay orders will be processed after payment hits our account this may add an extra 2-5 days to processing times!

DO YOU HAVE A SHOP FRONT? No at this stage we are a home based business.... but you can make an appointment to come in and see us? We will be available at some Townsville markets soon as well.

DO YOU SHIP INTERNATIONALLY? Not at this time sorry.

RETURNS: Our Return Policies are simple if it's broke we will replace it/we do not accept returns for a change of mind. Afterpay bought items may take a while longer to process as we have to sort it via afterpay. We try to prevent any damage in transit but we can’t vouch for their policies and if you require insurance please email us before purchase otherwise damage in postage may have to be taken up with Australia Post. You will be asked to provide photos of the damage and if returns are required we do ask for it to include tracking so we know it has been sent - if you cannot provide these things we can’t process your return your return. Please read all descriptions well as we do our best to let you know how they work and ingredients.

CAN WE STOCK YOUR PRODUCTS? Some of our products fall under party plan businesses and you are able to join them under me. Other products we are official stockiest for and you would have to talk to the companies directly.

WE NOW HAVE AFTERPAY AVAILABLE

If you have any other questions please feel free to contact us via the contact page!